Premium Group Co., Ltd., an auto mobility service company (headquartered in Minato-ku, Tokyo ; Yohichi Shibata, President CEO ; hereinafter “PG”) announces that a wholly owned subsidiary, Premium Co., Ltd. (headquartered in Minato-ku, Tokyo ; Yohichi Shibata, President CEO ; hereinafter “Premium”) has introduced RPA（Robotic Process Automation） to automate routine tasks in its customer management department for reducing approximately 120 days of man-hours per year. This has enabled us to concentrate our workforce on tasks that require human intervention and improve work styles and productivity.

 

RPA is a technology that can improve business efficiency by registering the processing procedures of routine tasks that people perform on a daily basis into a system and automating them.
Premium's customer management department had been issuing documents manually and requiring a large number of staff for routine administrative tasks. Furthermore, the increase in workload due to the expansion of the number of loan transactions continued to put pressure on the work hours of employees. To address this issue, Premium has been separating routine tasks that can be automated from major tasks and automating them such as routine work with RPA, which was fully introduced in 2019, With RPA, work efficiency was improved and human errors were reduced. As a result of estimating the results of RPA introduction, we found that we were able to reduce about 120 days of man-hours per year. In addition, we were able to secure time for new tasks that require human intervention, employee training, and management, which we had not been able to do before introduction, contributing to the improvement of our internal environment. 

In the future, RPA will be introduced to the Group's back-office departments, such as the credit screening, debt collection, and sales support departments, and is expected to reduce 160 days of man-hours per year. By improving the productivity of our internal operations, we will continue to provide highly convenient services to our network stores and customers on a stable basis.

 

As an auto mobility service company group, we will continue to expand our business and aim for further growth in order to provide the best finance and services to our customers.